This page is designed for easier reading and navigation. The wording below is the complete PartnerBridge Cookie Policy.
Introduction
PartnerBridge Ltd (“PartnerBridge”, “we”, “our” or “us”) uses cookies and similar technologies to provide, secure and improve our website and Services.
This Cookie Policy explains:
- what cookies are;
- which cookies and similar technologies we use;
- why we use them;
- how long they remain on your device;
- how you can control their use; and
- how this relates to your privacy rights.
This Cookie Policy applies to:
- www.partnerbridge.io;
- RelateIQ;
- Precision Insights;
- Activate;
- PartnerBridge customer portals;
- APIs and online services where cookies are used; and
- any other PartnerBridge-operated website that links to this Cookie Policy.
This Cookie Policy should be read alongside our Privacy Policy.
What Are Cookies?
Cookies are small text files placed on your computer, tablet or mobile device when you visit a website.
Cookies allow websites to recognise your device and remember information about your visit.
Cookies may be used to:
- keep you signed in;
- remember preferences;
- improve website performance;
- understand how visitors use a website;
- protect against fraud;
- provide security features;
- measure marketing effectiveness; and
- improve the overall user experience.
First-party cookies are set directly by PartnerBridge. Third-party cookies are placed by service providers acting on our behalf or providing functionality integrated into our Services.
Some third-party providers may process information outside the United Kingdom. Further information regarding international transfers is available in our Privacy Policy.
Similar technologies include local storage, session storage, software development kits (SDKs), web beacons, pixels and similar browser technologies that perform equivalent functions.
Types of Cookies We Use
We use the following categories of cookies.
3.1Strictly Necessary Cookies
These cookies are essential for the operation of our website and Services.
They enable core functionality such as:
- user authentication;
- maintaining secure sessions;
- security controls;
- fraud prevention;
- load balancing;
- remembering privacy preferences; and
- maintaining platform functionality.
These cookies are required for the secure operation of the website and Services. Although they cannot be disabled through our cookie preference centre, most browsers allow you to block cookies. Doing so may prevent parts of the Services from functioning correctly.
Legal Basis
Legitimate Interests
or
Performance of a Contract, where applicable.
3.2Analytics Cookies
Analytics cookies help us understand how visitors use our website and Services.
They allow us to understand:
- pages visited;
- navigation paths;
- feature usage;
- user journeys;
- traffic sources;
- session duration;
- error rates; and
- overall website performance.
Analytics information is aggregated wherever practical and helps us improve the Services.
Legal Basis
Consent, where required by UK PECR.
3.3Functional Cookies
Functional cookies remember choices made by users to improve the browsing experience.
Examples include:
- language preferences;
- interface settings;
- remembered preferences;
- accessibility settings; and
- other optional website functionality.
Legal Basis
Consent, where required.
3.4Performance Cookies
Performance cookies allow us to monitor the speed, reliability and technical performance of our website and applications.
These cookies help us identify:
- performance bottlenecks;
- server errors;
- application failures;
- browser compatibility issues; and
- service improvements.
Legal Basis
Consent where applicable, or Legitimate Interests for strictly necessary operational monitoring.
3.5Marketing Cookies
Where used, marketing cookies help us measure the effectiveness of our communications and understand how visitors discover PartnerBridge.
PartnerBridge does not use advertising cookies to build advertising profiles or sell personal information.
If marketing cookies are introduced in the future, they will only be used in accordance with applicable law and, where required, with your consent.
Cookies We Currently Use
| Cookie / Provider | Purpose | Type | Maximum Retention |
|---|---|---|---|
| PartnerBridge Session Cookie | Maintains secure user sessions | Strictly Necessary | Session |
| Cookie Consent Preference | Stores cookie choices | Strictly Necessary | 6–12 months |
| Google Analytics | Aggregated website traffic measurement and usage analytics | Analytics | Up to 26 months |
| FullStory | Session replay, product usability analysis, diagnostics and user experience improvement | Analytics | Up to 30 days (session data) and associated metadata in accordance with your configured retention settings |
| HubSpot | Forms, CRM integration and marketing attribution | Functional / Analytics | Up to 13 months |
Additional strictly necessary cookies may be created when users authenticate to PartnerBridge applications. These cookies are used solely to maintain secure authenticated sessions and do not track users across websites.
Cookie names, providers and retention periods may change over time as our Services evolve or our third-party providers update their platforms. We will update this Cookie Policy to reflect material changes.
Third-Party Cookies
Some cookies are placed by carefully selected third-party providers that help us operate our business and Services.
Current providers include:
- Google Analytics
- HubSpot
- FullStory
These providers process information in accordance with their own privacy notices and contractual obligations with PartnerBridge.
Where required by law, non-essential third-party cookies are only placed after you provide consent.
PartnerBridge does not sell or share personal information collected through cookies for cross-context behavioural advertising as those terms are defined under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Managing Your Cookie Preferences
You can manage your cookie preferences at any time by:
- using our cookie preference banner or settings tool, where available;
- adjusting your browser settings;
- deleting existing cookies from your browser; or
- blocking future cookies through your browser.
Please note that disabling certain cookies may affect the functionality, performance or availability of parts of our website or Services.
Additionally, some browsers also allow users to reject third-party cookies or automatically delete cookies when the browser is closed.
Instructions for managing cookies are available from the support pages of major browsers, including:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Safari
Where required by applicable law, your cookie preferences are recorded and respected through our cookie consent management platform.
You may withdraw or change your cookie consent at any time by revisiting our cookie preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Do Not Track
Some web browsers support “Do Not Track” (“DNT”) signals.
At present, there is no universally accepted standard for responding to DNT signals.
Accordingly, PartnerBridge does not currently respond differently based solely on DNT signals.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- changes in technology;
- changes to our Services;
- changes to applicable law;
- new service providers; or
- operational improvements.
Where material changes are made, we will update the “Last Updated” date shown at the beginning of this policy.
Contact Us
If you have any questions regarding this Cookie Policy or our use of cookies, please contact us.
PartnerBridge Ltd
Clyde Offices, 2nd Floor
48 West George Street
Glasgow
G2 1BP
United Kingdom
Company Number: SC856320
ICO Registration Number: ZB944221
Privacy enquiries
General enquiries
Email help@partnerbridge.io and our team will respond as soon as reasonably possible.